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Shipping Returns Policy
Candle Orders
All candle orders are shipped UPS ground unless specified.
After your order is received it will be processed within 2 to 5 business days if
not sooner. Out of stock items will be processed in 5 to 7 business
days.
Returning Products:
If for any reason you are unsatisfied with the order, you
can return the undamaged item for a full refund, excluding the shipping fee.
Email for instructions.
Damaged Merchandise During Transit:
We package our boxes according the UPS packaging codes.
If for some reason you received damaged products, please contact UPS at
1-800-742-5877 to report the damaged package. You need to provide to UPS with
the tracking number which can be found on the shipping label. You need to
keep the damaged package up to 5 days from the day you called UPS to report the
damage. UPS will pick up the damaged package for inspection, and
send us the paper work for the refund.
Please send us an email reference with an order number
about the damaged package.
Once we receive the paper work from the UPS, we can
replace the order,
or refund to your credit card account.
You can send e-mail by clicking on the Contact Us page.
International Shipping: We
do not ship international except for Canada.
To get shipping quote to Canada, Alaska, Puerto Rico, Hawaii, any US Virgin
Islands, send us an email.
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